FAQs

Drovanop Facial Balms – FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions about our facial balms, skincare tips, orders, shipping, and more. Need further assistance? Reach out to us anytime at support@drovanop.shop.

What types of facial balms do you offer?

We offer a carefully curated collection of nourishing, skin-friendly balms, including:

  • Hydrating Balms – Deep moisture for dry or sensitive skin

  • Soothing Balms – Calming blends for irritation and redness

  • Protective Balms – Shield your skin against harsh weather and pollutants

  • Multi-Purpose Balms – Versatile care for face, lips, and dry patches

  • Glow Balms – Enhance natural radiance with lightweight nourishment

What sizes are available?

Our balms come in a variety of sizes, from convenient travel tins to full-sized jars.
Each product page includes detailed size and usage information to help you choose the right fit for your skincare routine.

What ingredients and materials do you use?

We prioritize quality, sustainability, and skin health. Our selection includes:

  • Natural Oils & Butters – Shea, cocoa, jojoba, almond, and more

  • Botanical Extracts – Chamomile, calendula, rosehip, and green tea

  • Eco-Friendly Practices – Responsibly sourced ingredients where possible

  • Sustainable Packaging – Minimal-waste jars and recyclable materials

How do I use a facial balm?

To keep your skin nourished and glowing:

  • Cleanse First – Apply after cleansing your face

  • Warm the Balm – Rub a small amount between your fingertips

  • Apply Gently – Massage into skin using circular motions

  • Daily Use – Use morning, night, or as needed for hydration and protection

Specific usage instructions are provided with each product.

How is my order packaged?

We package all orders with great care to ensure your products arrive safe and intact:

  • Protective Packaging – Secure jars with padding and liners

  • Eco-Friendly Materials – Recyclable and minimal-waste packaging where possible

  • Usage Guide – Included with each order to help you get started

How long does shipping take?

  • Domestic Orders: 3–7 business days

  • International Orders: Varies by destination

  • Preorders or Special Releases: Lead times will be specified on the product page

Delivery times may vary due to holidays or weather conditions.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic balm orders.
International shipping rates are calculated at checkout.

Can I track my order?

Yes. Once your order ships, you’ll receive an email with tracking information so you can monitor your delivery in real time.

Can I change or cancel my order?

Yes – if your order hasn’t shipped yet.
Please contact us as soon as possible. If it has already been dispatched, we’ll assist you through our return or exchange process.

What is your return policy?

We accept returns within 14 days for products in original, unopened condition.

If your balm arrives damaged or defective, please contact us within 48 hours of delivery.

Please note: Custom or limited-edition items are non-returnable unless defective.

Do you offer bundles or special sets?

Yes! We occasionally offer skincare bundles and starter sets, perfect for gifting or trying multiple products at once.
Sign up for our newsletter to stay informed about exclusive offers and new collections.

How can I contact customer service?

  • Email: support@drovanop.shop

  • Phone: (832) 729-5186

  • Address: 301 West Platt Street #251, Tampa Florida 33606, United States

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Do you ship internationally?

Yes, we ship facial balms worldwide where regulations permit.
Please note: Customs duties and import taxes may apply and are the buyer’s responsibility.

Can I get a discount on my first purchase?

Absolutely! Subscribe to our newsletter and receive 10% off your first order, plus early access to new arrivals and member-only promotions.